On ascolour.com.au we ship nationwide in Australia. Unfortunately we do not ship to P.O. boxes or parcel lockers. However, we can ship orders directly to your home or business.
We ship nationwide in New Zealand and internationally on www.ascolour.co.nz
We ship within Europe on www.ascolour.co.uk
And we ship nationwide in the United States and Canada on www.ascolour.com
Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.
Most in stock credit-approved orders for standard delivery placed before 12:00 pm will be shipped on the same day. Orders not paid or confirmed within 3 days of placing the order will be cancelled.
You will be notified of shipping via a shipping confirmation email.
Standard shipping times are: overnight to VIC, NSW, SA & ACT metro areas; 2 days to QLD & TAS metro areas; and 5 days to WA & NT metro areas.
Any areas outside of these have a possiblilty of an extra day.
Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.
ORDER PICK UPS.
If you are based in Melbourne then you can pick up orders from our head office at 22-28 Busines Park Drive, Ravenhall. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our retail stores but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.
All goods which have been authorised for return must be received by us within 30 days of the invoice date.
AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason we highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.
All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
Sale items are not eligible for exchange or credit. Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
Online orders can be returned to:
AS Colour (Returns)
22-28 Business Park Drive
Any purchases from our retail stores must be returned at a retail store – see below.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted.
'THE DEAL' RETURNS:
Exchanges on items purchased in The Deal can only be made as per The Deal conditions – maximum of 2 items over $40 (excludes all jackets). Credits will not be given for any price difference between the original retail price of items when exchanging an item purchased in The Deal.
Items purchased in The Deal cannot be credited individually or as a whole.
The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.
We want you to be happy with your AS Colour purchase, if you have any issues please contact us at firstname.lastname@example.org.