PLACING ORDERS

Orders may be placed on our website by simply adding items to your cart and proceeding to check out. In this process you can either sign in, create a new account, or check out as a guest. Orders may also be made by email to sales@ascolour.com.au or by phone, however online orders are processed with priority.

Each product on our website shows the current stock level available for each colour and size. If an item is out stock then the estimated date of replenishment is noted, wholesale backorders may be made via email with sales@ascolour.com.au 

Payment options include: credit card (Visa and MasterCard), direct credit, and account2account internet banking. If you wish to be set up with payment terms then you will need to complete a credit application form.  AS Colour reserves the right to reject applications for credit terms if they do not meet our criteria.

SHIPPING INFORMATION

Delivery Locations

On ascolour.com.au we ship nationwide in Australia. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.

We ship nationwide in New Zealand and internationally on ascolour.co.nz

And we ship nationwide in the United States and Canada on ascolour.com

Delivery Cost

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.

Delivery Times

Most in stock credit-approved orders for standard delivery placed before 12:00 pm will be shipped on the same day. Orders not paid or confirmed within 3 days of placing the order will cancelled.

You will be notified of shipping via a shipping confirmation email.

Standard shipping times are: overnight to VIC, NSW, SA & ACT metro areas; 2 days to QLD & TAS metro areas; and 5 days to WA & NT metro areas.

Any areas outside of these have a possiblilty of an extra day.

Tracking

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.

Order pick ups

If you are based in Melbourne then you can pick up orders from our head office at 22-28 Busines Park Drive, Ravenhall. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our retail stores but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.

RETURNS INFORMATION

At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

NOTE: An RA number is required for all returns, this will be your original invoice or order number. You can download and print our RA Form here.

All returns must be made within 30 days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. AS Colour is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

We highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

Any purchases from our retail stores must be returned at a retail store.

If you have any other questions about returns please feel free to email sales@ascolour.com.au