SHIPPING INFORMATION.


DELIVERY LOCATIONS.

On ascolour.com.au we ship nationwide in Australia. Unfortunately we do not ship to P.O. boxes or parcel lockers. However, we can ship orders directly to your home or business.

We ship nationwide in New Zealand and internationally on www.ascolour.co.nz

We ship within Europe on www.ascolour.co.uk 

And we ship nationwide in the United States and Canada on www.ascolour.com


DELIVERY COST.

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.


DELIVERY TIMES.

Most in stock credit-approved orders for standard delivery placed before 12:00 pm will be shipped on the same day. Orders not paid or confirmed within 3 days of placing the order will be cancelled.

You will be notified of shipping via a shipping confirmation email.

Standard shipping times are: overnight to VIC, NSW, SA & ACT metro areas; 2 days to QLD & TAS metro areas; and 5 days to WA & NT metro areas.

Any areas outside of these have a possiblilty of an extra day.


TRACKING.

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.



 

WHOLESALE & TRADE RETURNS.


RE-STOCKING FEE:

All wholesale and trade orders are subject to a minimum $15 restocking fee.

All orders over $200 are subject to a 7.5% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks. Re-folding and re-packaging the goods. Placing each size back into the correct warehouse locations.


SAMPLE ORDERS:

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.


PLEASE NOTE – IMPORTANT:

AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.

For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

Click here to download/print Return Form.

 

 

RETAIL RETURNS.


ONLINE RETURNS:

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

If you're not satisfied with your online purchase, you can return the item(s) for an exchange or credit;

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
 
In order to process your return as quickly as possible, please include your name, email address and invoice number. Please indicate what you are returning, the reason why and whether you require an exchange or credit.
 
The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt. Please note this does not apply to international orders.
 
Sale items are not eligible for exchange or credit. Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
 

Online orders can be returned to:

AS Colour (Returns)
22-28 Business Park Drive
Ravenhall
Melbourne
VIC, 3023
Australia

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

IN-STORE RETURNS:

ONLINE ORDERS CANNOT BE RETURNED IN STORE – please see above.

Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

  • The receipt is required as proof of purchase for all exchanges or returns
  • All products must be returned in original condition with tags
  • Faulty items may be exchanged or returned for a refund upon presentation of your receipt, we are not required to accept your return if you simply change your mind.

 

'THE DEAL' RETURNS:

Exchanges on items purchased in The Deal can only be made as per The Deal conditions – maximum of 2 items over $40 (excludes all jackets). Credits will not be given for any price difference between the original retail price of items when exchanging an item purchased in The Deal.

Items purchased in The Deal cannot be credited individually or as a whole.

 

BLACK FRIDAY PROMO RETURNS:

As outlined in the terms and conditions of the Black Friday promotion, goods purchased using with the Black Friday discount can only be returned for an exchange, no refunds or store credit will be processed.

 

 

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

We want you to be happy with your AS Colour purchase, if you have any issues please contact us at sales@ascolour.com.au.