Privacy Policy

We respect your right to privacy. At AS Colour we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, shipping address, and billing address. AS Colour does not store your credit card information. AS Colour will not rent or sell your name or personal information without your permission.

Our websites do utilise 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.

Price and Styles

Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. AS Colour reserves the right to change or discontinue styles, colours, sizes or fabrics. 

Sample Orders

All samples will be invoiced then credited once returned. Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed. Samples outside this period will be returned to the customer at the sender’s expense. 

Credit Terms

The first two orders must be paid up front before being shipped. If you require terms after pre-paying the first two orders please contact customer services for a credit application on sales@ascolour.com.au.

The Deal

The Deal is 5 items for $120, maximum of two items over $35, excludes all jackets and merino. The Deal can be purchased in any AS Colour store or online using the promo code 'thedeal' at the your cart page.

Prices include GST, not available on trade pricing. Limit of one use of the The Deal promo per transaction.

Exchanges on items purchased in The Deal can only be made as per The Deal conditions. Credits will not be given for any price difference between The Deal and the original prices of items when exchanging an item purchased in The Deal. Items purchased in The Deal cannot be credited individually or as a whole.

 

SHIPPING INFORMATION

Delivery Locations

On ascolour.com.au we ship nationwide in Australia. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.

We ship nationwide in New Zealand and internationally on ascolour.co.nz

And we ship nationwide in the United States and Canada on ascolour.com

Delivery Cost

Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.

Delivery Times

Most in stock credit-approved orders for standard delivery placed before 1:00 pm will be shipped on the same day. Orders not paid or confirmed within 3 days of placing the order will cancelled.

You will be notified of shipping via a shipping confirmation email.

Standard shipping times are: overnight to VIC, NSW, SA & ACT metro areas; 2 days to QLD & TAS metro areas; and 5 days to WA & NT metro areas.

Any areas outside of these have a possibility of an extra day.

Tracking

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under My Orders in My Account.

Order pick ups

If you are based in Melbourne then you can pick up orders from our head office at 22-28 Business Park Drive, Ravenhall. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our retail stores but please note that you will not be able to place bulk orders or pick up wholesale orders from our stores.

RETURNS INFORMATION

At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.

We highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

Any purchases from our retail stores must be returned at a retail store.

If you have any other questions about returns please feel free to email sales@ascolour.com.au