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THE DEAL – 5 ITEMS FOR $100  (pick 5 items under $50).  THE DEAL – 5 ITEMS FOR $100. Pick any 5 items under $50 Use promo code: THEDEAL

Returns

RETURNS

Wholesale/Trade
Returns Info.

 

Retail customer? See below.

RE-STOCKING FEE.

 

All wholesale and trade orders are subject to a minimum $20 restocking fee.

All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.

 

 

SAMPLE ORDERS.

 

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

 


PLEASE NOTE – IMPORTANT.

 

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

 

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

 

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

We recommend using a tracked courier service for any returns.

 

 

Click here to download/print Return Form.


Retail Customer Returns Info.

ONLINE RETURNS.

 

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

If you're not satisfied with your purchase, please return the items for an exchange or credit.

 

• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.

• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

• Sale items are not eligible for exchange or credit.

• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

 

Click here to download/print Return Form.

 

 

Online orders can be returned to:

AS Colour
Attn: Returns

9 Custom Place
Truganina
VIC, 3029
Australia

 

We recommend using a tracked courier service for any returns.

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Please choose carefully as no refunds will be given if you have changed your mind.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

The receipt is required as proof of purchase for all exchanges or returns.

  • All products must be returned in original condition with swing tags attached.
  • Faulty items may be exchanged for a similar product.

 

 

THE DEAL / DELUXE DEAL RETURNS.

 

Items purchased in The Deal/Deluxe Deal can only be swapped for an item of a similar value.

Refunds or credits will not be given for any price difference between the original retail price of items exchanged in The Deal.

 

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.

RETURNS.

 

 

Wholesale/Trade Returns Info.

 

Retail customer? See next section.

 

RE-STOCKING FEE.

 

All wholesale and trade orders are subject to a minimum $20 restocking fee.

All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.

 

 

SAMPLE ORDERS.

 

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

 


PLEASE NOTE – IMPORTANT.

 

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

 

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

 

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

 

We recommend using a tracked courier service for any returns.

 

 

Click here to download/print Return Form.

 

 

 

 

Retail Customer Returns Info.

 

ONLINE RETURNS.

 

ONLINE ORDERS CANNOT BE RETURNED IN STORE.

 

If you're not satisfied with your purchase, please return the items for an exchange or credit.

 

All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

 

In order to process your return as quickly as possible, please include your invoice number, name, email address and let us know what you're returning, the reason why and if you require an exchange or credit.

 

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

 

Sale items are not eligible for exchange or credit. Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

 


Click here to download/print Return Form.

 

 

Online orders can be returned to:

AS Colour
Attn: Returns

9 Custom Place
Truganina
VIC, 3029
Australia

 

We recommend using a tracked courier service for any returns.

 

Any purchases from our retail stores must be returned at a retail store – see below.

 

 

IN-STORE RETURNS.

 

Please choose carefully as no refunds will be given if you have changed your mind.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted. 

The receipt is required as proof of purchase for all exchanges or returns.

  • All products must be returned in original condition with swing tags attached.
  • Faulty items may be exchanged for a similar product.

 

 

THE DEAL / DELUXE DEAL RETURNS.

 

Items purchased in The Deal/Deluxe Deal can only be swapped for an item of a similar value.

Refunds or credits will not be given for any price difference between the original retail price of items exchanged in The Deal.

 

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.


Ethical production guide.