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Shipping

Shipping

Shipping Information

Do we offer free shipping?

  1. Free shipping is available on standard delivery when you meet the minimum spend.

     

    Retail: Spend $150+ (including GST) to qualify for free shipping.

    Wholesale: Spend $1,000+ (excluding GST) to qualify for free shipping.

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How much does shipping cost?

It depends on what you're ordering and how you'd like it shipped! Just add items to your cart, enter your delivery address, and choose the shipping option that works for you, and your cost will update automaically.

 

Orders not paid or confirmed within 7 days of placing the order will be cancelled.

 

What time do I need to place my order for same-day dispatch?

If your order is placed before 12pm and payment has been approved, we'll aim to dispatch your order the same business day. During busy periods around public holidays and sales, things may take a little longer.

How do I track my order?

Once your order's been processed and is on its way, we will email you a tracking number. You can also track your order under 'My Orders' when you log into your account.

What should I do when my order arrives?

Please check recieved goods against the packing slip within 10 business days of recieving.

 

This is especially important if the goods are to be printed, washed, dyed, relabelled, or decorated as piucking errors can occur. If you find a picking error before the order is printed, we can replace the affected items. However once the goods are printed, we cannot exchange or refund them.

 

We do not cover the cost of any branding or decoration under any circumstances. If you are ordering and sending goods to a third party for branding, they will need to check the order on your behalf before proceeding with any work.